How do I make an order?

To make an order click Add to Cart.

 

Once you have added the item(s) to your cart, under shipping will be a country and region drop down box.

 

If you click on this and select your country, you will be prompted to choose from the various delivery options.

 

All payments are processed by Paypal. 

 

If you have a Paypal account already then you may log in to this to make your payment.

 

If you do not have a PayPal account then you can choose to pay by Debit of Credit Card via the Paypal site. Please ensure you enter your delivery address details accurately.

 

On completion of your order you will receive a confirmation email - please check it carefully and email us immediately at theparadoxtwin@gmail.com, if anything is wrong with your order or the shipping details.

 

Delivery Charges

 

Our delivery charges are calculated according to the weight of the items ordered, the packaging required and the mailing charges. For large items the shipping will be higher.

 

UK

 

Royal Mail 1st class signed for.
Royal Mail special delivery by 1pm.

 

Rest of the world

 

International standard.
International tracked and signed.
International tracked and signed extra (the extra indicates extra insurance for larger items).

 

Insured Delivery

 

UK signed for is *not* insured.
UK special delivery by 1pm is insured.
International standard deliveries are insured for £20.
International tracked and signed deliveries are insured by standard of £50. 

 

If you are ordering more expensive items for delivery outside the UK, please choose International tracked and signed "extra" as this is insured for up to £250.

 

Delivery times?

 

Typical delivery times according to Royal Mail’s estimates:-
United Kingdom 1st class: 1-2 working days.
Rest of the World: 7 working days+.

 

If an order is returned to us marked "unclaimed", "refused", "unknown" or "insufficient address" we reserve the right to charge to re-ship the order to you.

 

If you haven’t received your "insured delivery" order after 7 working days and you paid for insurance, please contact us for a tracking number that you can take to your local post office.

 

If your "standard delivery" order hasn't arrived 28 days after we posted it, please email theparadoxtwin@gmail.com.

 

All orders are charged at the time the order is placed.

 

My local currency prices

 

When you checkout on Paypal you have the option to pay in your local currency and the amount will be displayed when you checkout. All our prices are displayed on the website in British Pounds but if you would like a rough idea of what this would convert to in your own local currency we recommend using www.xe.com to convert from British Pounds (GBP) into your own currency.

 

Damaged Orders

 

Despite our best efforts, sometimes items will arrive damaged. We are always happy to replace paper parts or discs that are broken or torn. If this rare occurrence happens with part of your order please email theparadoxtwin@gmail.com with a small JPG image of the damaged article for our records (no files over 1MB). 

In some instances we will ask you to return it to us but please don't do this until you have had a reply letting you know what we're doing about it.

Contact us

For any other queries please email theparadoxtwin@gmail.com

© The Paradox Twin 2019